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Part FAQ

In what time the order will be delivered?
The delivery realizes usually during the working day, but if you wish you can note the delivery time at order registration. If the delivery during this time is obligatory, note it in comments to the order.



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Service Conditions

Placing and paying the order, the Client accepts the Public offer of the site www.sflowers-russia.com and www.flowersdeliveryworld.com, the reference on which is written lower, and expresses the consent with conditions of granting of the services, described lower.
the Public offert

1. The registration of Order

It takes you some minutes to registrate your order in our Internet shop. Choose the liked gift and press the button to Order. On the following page choose a delivery city (it influences the price), a structure variant (each bouquet or a composition can be executed from different quantity of flowers, but with preservation of the general idea). Specify data of the recepient and delivery time. Note a tick an additional gift (a plant in a pot, sweets, a toy, a pizza, a basket with products), if it is necessary - choose a card and write the text. In the bottom of page it will be offered to you to add the additional remarks connected with delivery, and also to choose service of photo/video of the recepient at the moment of delivery (it is made only in case of the direct consent of the recepient). On the following step you should check up the structure of your order. If you have an action code - enter it into a corresponding field. Choose a way of payment and press to Issue the order. Also you can make the order by phone or by e-mail. Orders arrive, and start to be processed instantly. We will contact you if there are some questions about the payment and delivery. The urgent flowers delivery and gifts in holidays cannot be guaranteed. In such cases it is recommended to make orders in advance. During the holiday period, from the 28-th of December to the 31-th of December; 13-14 February; 6-8 March and days of public holidays, the service "Not Notify the Recipient about the Order", and also the indication of an interval of time delivery, unfortunately, are not guaranteed.


2. Payment 


Order delivery is carried out after its full payment. There are many ways of payment: 1.Bank card Processing of credit cards is carried out by company ASSIST (www.assist.ru). In system ASSIST safety of payments is provided with use SSL of the report for transfer of the confidential information from the client on the server of system ASSIST for the further processing. The further information transfer is carried out on the closed bank networks of the higher degree of protection. Processing of the received confidential data of the client (card requisites, registration data etc.) is made in the processing centre. Thus, anybody, even the seller, cannot obtain personal and bank data of the client. For protection of the information from not authorised access at the stage of transfer from the client to system ASSIST server report SSL 3.0, the server certificate is used (128 bit) which is given out by company Thawte - the recognised centre of delivery of digital certificates.


Customer guarantees that payment is made to his own bank card.


2. Through system Yandex. Money 3. Through system WebMoney 4. Bank remittance Through ROSBANK, the SBERBANK or other Russian bank. 5. Cash payment.


3. Delivery


Your order can be already delivered in the current of several hours after its registration. However, you should take into consideration the difference in time with a delivery city, and also official holidays and the days off. In some cases at urgent delivery, delivery in the evening, or early in the morning, delivery in long-distance districts and cities, and in holiday period order cost can be increased, in this case you will be informed beforehand. Order delivery is carried out after its full payment. We do not guarantee delivery-surprise in the case if the recepient will not be on the place, that is why courier has to contact with the recepient (our couriers are represented as "Delivery service"). Please, check up carefully the fidelity and completeness of the entered address of delivery and telephone number of the recepient. We are not responsibility for delay on delivery of the order or impossibility of its realisation owing to incorrectly specified address and contact data. In case of impossibility of realisation of delivery because of the sender, and also if the recepient refuses to accept a gift, payment can not be returned or can be returned partially, minus ours expenses. We guarantee delivery of your order in the appointed day, in fresh and faultless condition. Exceptions can be caused by the force majeure circumstances ,for example, by hurricane, flooding, a fire, the military conflict, strikes etc. About the condition of the order you can find out on our site (having executed authorisation), by phone or on email. Also the automatic notification on email and sms about change of the status of your order (if it is marked at registration) is provided. If you are not satisfied by quality of the delivered bouquet or a composition, inform us about it not later than 24 hours after delivery realisation. Term of acceptance of quality claims (24 hours) is caused by perishable character of the goods.


4. Assortment and replacements

In different regions in the certain season the assortment of separate flowers can be limited. In day of the flowers delivery the necessary shades can not be available, it is especially actual for urgent orders. For this reason the bouquet or a composition can differ from the image in the catalogue of our Internet shop. In any case, each bouquet is the unique work of art created especially for you. You can be assured - all efforts for preservation of the form, the size and the general colour scale of the chosen bouquet or a composition will be made. Additional gifts and accessories (sweets, fruit, vases, baskets, soft toys) can be replaced, because of assortment of the region delivery.


5. Order change


Modification and additions to the order is possible, but is not guaranteed if will lose money because of it. Therefore we ask you to inform us about changes in your order as soon as possible.


6. Order cancellation

Order cancellation is possible during 3 working days before the delivery date. If the order by this moment is paid by the Client - money resources are subject to return in full. Later cancellation of the order is possible in unusual cases, thus the sum will be returned partially, minus ours expenses. It is necessary to inform about the order cancellation in working hours by e-mail or by phone. Return of money at payment by bank card can occupy till 5 weeks according to rules of work of card payment systems.


7. Confidentiality and safety


The personal information which was received from you at registration of the order, is confidential and is not subject to transfer to the third parties. Payment by bank card is made on the protected connection through system Assist (Assist.ru), being the guarantor of safety of transactions and protection of payment data.


When you make order, you shall specify only the true informationabout about yourself and the gift recipient. If there is suspicion of fraud orproviding false information about the customer or recipient, we can suspend delivery or cancel your order. Refund in this case is less the cost of processing the order.


8. Discounts


The discount increases proceeding from a total sum of your orders. Also special discounts can be given for the advanced order, for especially large order or a series of orders.

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