Payment and Delivery

How delivery works

Your order can be delivered within a few hours of placing it.
However, when placing an order, consider the time difference with the delivery city, as well as official holidays and weekends. In some cases, the order cost may be increased during delivery, which you will be notified of in advance.

Please carefully check the accuracy and completeness of the delivery address and recipient's phone number. We are not responsible for late delivery or inability to deliver due to incorrectly specified address and contact details.

Your order will be prepared a few hours before the scheduled delivery time.
Standard delivery hours are from 9 AM to 9 PM. Earlier and later delivery is possible, but not in all cities. Early delivery - before 9 AM and late delivery - after 9 PM - is arranged separately.

We guarantee delivery of your order on the scheduled day in fresh and impeccable condition.

You can check your order status on our website, by phone or email. Automatic email and SMS notifications about your order status changes are also available (selected when placing an order). Please note that not all cities have immediate delivery notification. In some cases, notifications are sent at the end of the business day. For international delivery (outside Russia), official delivery confirmation is made within 3 business days.

Urgent orders are delivered during the day. Exact delivery time is not guaranteed. Urgent orders are orders placed or paid less than 24 hours before the delivery day.

If the courier arrives and the recipient is not at the specified address, the courier can give the gift to neighbors, relatives, or colleagues (selected when placing an order). In this case, the courier will leave a note for the recipient with the address where they can pick up the gift. We are not responsible for late delivery or inability to deliver due to incorrectly specified address and contact details.