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Part FAQ
What will you do if the recipient is not at the delivery address?
In that case the courier will try to contact the recipient by contact phone (if it is noted), or will leave the salon card. Also, the courier can give the gift to relatives/friends of the recipient, if the sender has allowed to make it at the registration of the order. If it is not possible to deliver the bouquet within 5 days, unfortunately, we cannot return you the order cost, responsibility for technical possibility of delivery lies completely on the sender and the recipient.
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How to order flowers delivery
To make an order please choose a bouquet (or floral arrangement) in the catalog, press to Order and fill an order form: to whom, where, when to deliver, your contact information. Here you will be able to choose and add additional gifts and a card to the order.
How to pay for my order
Go to pay for the order
You can pay for the order with one of the ways given below.
If you haven't found a suitable payment method - contact us, we will help you as soon as possible.
| Bank card | Online payment by bank card on secure server. You can pay by Visa, MasterCard, American Express, DinersClub, JBS. |
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| SBP | Instantly. Only for Russia. |
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| Bank transfer | Standard bank transfer. 2-3 bank days. |
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| QIWI | Only if you locate in Russia. Qiwi (pay from Russia or Kazahstan). |
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| SberPay | Online payment by SberPay. |
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| YooMoney | Online payment in YooMoney. |
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| From my SFLowers balance | From my SFLowers balance |
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Cash payment
To pay cash you can choose a payment method "Terminals of express payment and salons of communication" (without the commission) or "Bank transfer" (the commission according to bank tariffs).
Delivery of the order will be made after the full payment.
Delivery process
Your order can be delivered within several hours after his registration.
However, before to place the order you should consider time difference with the city of the delivery, and also official holidays and the days off. In certain cases when a place of delivery is far, or should be delivered in the evening after 21 p.m., or early in the morning before 9 a.m., or at urgent delivery, the cost of the order can be increased we will report to you beforehand about it.
Please, carefully check the address of delivery and telephone number of the recipient. We don't bear responsibility for delay of the order delivery or impossibility its implementation owing to incorrectly specified address and a contact information.
Your order will be created several hours in advance to the fixed delivery time.
Standard time delivery of the orders is from 9 to 21 o'clock. Earlier and late delivery is possible, but not in all cities. Early delivery - till 9 in the morning and late delivery - after 21 hours - is coordinated in addition.
We guarantee delivery of your order in the appointed day in a fresh condition.
You can check status of your order on our website, by phone or by email. The automatic notification by email and SMS about the status of your order is also provided by us (you can choose it at registration step). We ask to consider that not in all cities it is possible to notify you immediately about the delivery implementation. In certain cases such notifications are sent at the end of the working day. At the international delivery (outside Russia) official confirmation delivery order is done within 3 working days.
Delivery of the urgent orders is carried out during the day. The exact time of delivery isn't guaranteed. Urgent orders are the orders which were placed or paid less than one day before the day of delivery.
If the courier has arrived to the specified address in the order and there is nobody, the courier can leave a gift to the neighbors, relatives, or recipient's colleagues (it is noted at the registration of the order). In this case, the courier will leave a note for the recipient with the address where it is possible to take a gift. We don't bear responsibility for delay on delivery of the order or impossibility of its implementation owing to incorrectly specified address and a contact information.
Delivery surprise
If you don't want that the recipient has known about the preparing gift in advance, there is an opportunity to order Delivery surprise (without to call to the recipient in advance, it is noted at registration procedure of the order). In this case you guarantee that at the time of delivery recipient will be at the place. If the recipient doesn't appear on the place, the courier will need to contact him (our couriers are represented as "Delivery service").
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