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Part FAQ

Could you make a photo of the recipient with a bouquet?
In most cases we can make a photo or video of the recipient at the moment of delivery. Possibility of this service depends on the delivery city. Photo/video of the recipient is made only in case of the direct consent of the recipient. Otherwise, service cost will be returned into your personal account on our site. The given service gets out at order registration.



Bouquet search



Here,answers to the basic questions concerning works of our system are collected for convenience of our clients.
Also you can ask question.



Could you deliver the bouquets to city X?
We can carry out the delivery in any city (village) of Russia and in the majority of cities of the world, however there are some certain conditions and because of them the price of your order can be increased. So, if you have any questions you can send us the e-mail or call by phone. During some minutes we will answer you.

Do you create the bouquets according to the image on your site?
In different regions, in the particular season the assortment of separate flowers can be limited. In the day of delivery the necessary shades can not be available, it is especially pivotal for urgent orders.That is why the bouquet or the composition can differ a bit from the image in the catalogue of our Internet shop. In any case, each bouquet is the unique work of art created specially for you. You can be confident – all efforts will be made for preservation of the form, the size and the general colour scale of the chosen bouquet or composition.The additional gifts and accessories (sweets, fruit, vases, baskets, soft toys) can be replaced according to the assortment of region of delivery.

I wish to add to my order a box of sweets (a teddy bear, a chocolate pie) how can it be done?
Changes and additions to the order are possible, but we ask you to take care of them as soon as possible, before the day of delivery. In order to add something to your order, please write us the email or call by phone.

There is not such composition on your site which I would like to order. What should I do?
You have the possibility to make the individual order, having passed under corresponding reference in the menu of our shop Internet. After order reception the florist will consult you on all questions, and you will create really exclusive gift together.

Could you make a photo of the recipient with a bouquet?
In most cases we can make a photo or video of the recipient at the moment of delivery. Possibility of this service depends on the delivery city. Photo/video of the recipient is made only in case of the direct consent of the recipient. Otherwise, service cost will be returned into your personal account on our site. The given service gets out at order registration.

Could you make the delivery-surprise, without saying to the recipient about the order?
If it is necessary for you to deliver the gift without preliminary call with the recipient, you should only choose the special point, when you register your order. Do not forget, that in this case if the recipient is not available in the noted place at the moment of delivery, the courier will have to phone him (her). Our couriers are represented as "Delivery service".



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You can ask us to send ANY GIFT together with flowers – we deliver everything! Specify the desirable gift at the moment of registration of the order or contact us by phone or by e-mail.

You can receive a photo/video of the recepient at the moment of delivery! Put a tick on this service at the moment of registration of the order.

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